Active Outline

General Information

Course ID (CB01A and CB01B)
EDAC D300.
Course Title (CB02)
Workplace Communication Skills
Course Credit Status
Non-Credit
Effective Term
Fall 2021
Course Description
This course focuses on the proper communication skills in written business formats, verbal presentations, and appropriate body language styles in order for students to be able to communicate effectively in competitive employment settings
Faculty Requirements
Course Family
Not Applicable

Course Justification

This noncredit, stand-alone course is an introduction to communicating in the workplace. This course will also inform students of appropriate styles of interacting with coworkers.

Foothill Equivalency

Does the course have a Foothill equivalent?
No
Foothill Course ID

Course Philosophy

Formerly Statement

Course Development Options

Basic Skill Status (CB08)
Course is not a basic skills course.
Grade Options
  • Pass/No Pass
Repeat Limit
99

Transferability & Gen. Ed. Options

Transferability
Not transferable

Units and Hours

Summary

Minimum Credit Units
0.0
Maximum Credit Units
0.0

Weekly Student Hours

TypeIn ClassOut of Class
Lecture Hours2.04.0
Laboratory Hours0.00.0

Course Student Hours

Course Duration (Weeks)
12.0
Hours per unit divisor
36.0
Course In-Class (Contact) Hours
Lecture
24.0
Laboratory
0.0
Total
24.0
Course Out-of-Class Hours
Lecture
48.0
Laboratory
0.0
NA
0.0
Total
48.0

Prerequisite(s)

Corequisite(s)

Advisory(ies)

Limitation(s) on Enrollment

Entrance Skill(s)

General Course Statement(s)

NONCREDIT: (This is a noncredit, stand-alone course.)

Methods of Instruction

In-class exploration of Internet sites

Collaborative learning and small group exercises

Lecture and visual aids

Assignments

  1. Required reading assignments from texts and handouts
  2. Group discussions
  3. Paper reacting to group demonstrations

Methods of Evaluation

  1. Written worksheets that evaluate ability to synthesize and organize information
  2. Quizzes that include multiple choice and short answers
  3. Participation in and contribution toward classroom discussions and in-class collaborative work
  4. Final exam

Essential Student Materials/Essential College Facilities

Essential Student Materials: 
  • None.
Essential College Facilities:
  • None.

Examples of Primary Texts and References

AuthorTitlePublisherDate/EditionISBN
Steck-Vaughn. Workskills, Situational Judgment and Active Listening. Austin, TX.: Steck-Vaughn Co, 2012.

Examples of Supporting Texts and References

AuthorTitlePublisher
None.

Learning Outcomes and Objectives

Course Objectives

  • Identify different styles of communication and behavior
  • Practice Body Language and Non Verbal Communication
  • Recognize offensive gestures and verbal mishaps
  • Recognize diversity in the workplace

CSLOs

  • Demonstrate assertive communication in appropriate role play situations.

  • Practice the role of non-verbal language in the communication process.

Outline

  1. Identify different styles of communication and behavior
    1. Assertive
    2. Aggressive
    3. Passive
    4. Passive Aggresive
  2. Practice Body Language and Non Verbal Communication
    1. Eye Contact and facial expressions
    2. Proximity, space, and distance
    3. Posture and body orientation
    4. Gestures
  3. Recognize offensive gestures and verbal mishaps
    1. Apologies
    2. Compliments
    3. Saying "No"
    4. Assertive strategies in disagreement
  4. Recognize diversity in the workplace
    1. Cultural differences
    2. Gender differences
    3. Educating about disability
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