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General Information

Course ID (CB01A and CB01B)
HTEC D068.
Course Title (CB02)
Medical Reception Externship
Course Credit Status
Credit - Degree Applicable
Effective Term
Fall 2021
Course Description
Practical medical reception experience in medical clinics.
Faculty Requirements
Course Family
Not Applicable

Course Justification

This course is CSU transferable and part of a CTE program. It was developed based on the California Certifying Board for Medical Assistant's Accreditation Standards required for Health Technology training programs. This course belongs on the Certification of Achievement, Certification of Achievement-Advanced and an Associates degree in Health Technologies. Students will be trained with the administrative skills to perform appointment scheduling, billing, insurance and coding along with medical records management while on their externship.

Foothill Equivalency

Does the course have a Foothill equivalent?
No
Foothill Course ID

Course Philosophy

Formerly Statement

Course Development Options

Basic Skill Status (CB08)
Course is not a basic skills course.
Grade Options
  • Letter Grade
  • Pass/No Pass
Repeat Limit
0

Transferability & Gen. Ed. Options

Transferability
Transferable to CSU only

Units and Hours

Summary

Minimum Credit Units
2.0
Maximum Credit Units
2.0

Weekly Student Hours

TypeIn ClassOut of Class
Lecture Hours0.00.0
Laboratory Hours6.00.0

Course Student Hours

Course Duration (Weeks)
12.0
Hours per unit divisor
36.0
Course In-Class (Contact) Hours
Lecture
0.0
Laboratory
72.0
Total
72.0
Course Out-of-Class Hours
Lecture
0.0
Laboratory
0.0
NA
0.0
Total
0.0

Prerequisite(s)

HTEC D050., HTEC D060A, HTEC D061., HTEC D071., HTEC D072., HTEC D073., HTEC D075., HTEC D101C and HTEC D101D

Corequisite(s)

Advisory(ies)

CIS D004. and HLTH D057A

Limitation(s) on Enrollment

Entrance Skill(s)

General Course Statement(s)

Methods of Instruction

Discussion of assigned reading

Laboratory problem solving performed in externship

Laboratory experience which involves students in clinical sites

Discussions and problem solving performed at weekly meetings with clinical site supervisor and externship coordinator

Assignments

  1. Perform work as assigned by clinical site supervisor
  2. Discuss methodologies, theories and interpretation of results with student clinical site supervisor.
  3. Analyze progress, answer questions, address concerns and review daily worksheets during weekly meetings with the clinical site supervisor

Methods of Evaluation

  1. Lab Activity-Practice techniques in the clinical site setting designed to demonstrate critical thinking skills and to problem solve as required
  2. Problem Solving-Working in the clinical site will evaluate the student’s ability to apply critical thinking skills to the real clinical situation
  3. Final assessment for the student is based on the student's ability to demonstrate learned skills and clinical site worksheets designed to track and evaluate student's progress and performance.

Essential Student Materials/Essential College Facilities

Essential Student Materials: 
  • Professional medical uniform and name tag
Essential College Facilities:
  • None.

Examples of Primary Texts and References

AuthorTitlePublisherDate/EditionISBN
Proctor, Niedzwiecki, Pepper and Madero. "Kinn's Administrative Medical Assistant: An Applied Learning Approach w/ Study Guide". St. Louis, MO: Elsevier, 13th Edition. 2017.

Examples of Supporting Texts and References

AuthorTitlePublisher
Green, Michelle A., "Understanding Health Insurance: A Guide to Billing and Reimbursement", 14th edition, Samford, CT: Cengage Learning, 2018.
Leonard, Peggy. "Quick and Easy Medical Terminology". Elsevier St. Louis, MI: 8th Edition, 2017.
Diehl, Marcy. "Medical Transcription: Techniques and Procedures." Philadelphia, PA:W.B, Saunders Co., 7th Edition, 2012.
Judson, Karen, Harrison, Carlene, "Law and Ethics for Health Professions", San Francisco, Ca: 7th edition, McGraw-Hill, 2016
Hamilton, Byron R. "Electronic Health Records" Spring Charts. New York, NY. McGraw Hill, 3rd Edition, 2013
Traid Inter., Simnet for Office 2013, McGraw Hill, New York, NY, 13th Ed, 2013
Boyce-Papazian, Lorraine M., ICD-10-CM/PCS Coding, 1 Ed. Upper Saddle River, New Jersey:Pearson Education, 2013
Honeycutt, Alyson and Milliken, Mary Elizabeth. "Understanding Human Behavior: A Guide for Health Care Professionals". Boston, MA: Cengage Learning, 9th Edition. 2018.

Learning Outcomes and Objectives

Course Objectives

  • Apply the principles of the ethics codes of American Medical Association
  • Apply the medicolegal principles that must be considered in the daily operation of the doctor's office
  • Facilitate positive interpersonal relations in the reception area
  • Prepare the reception area for patients' arrival each day.
  • Demonstrate the advance preparation that must be done when scheduling an appointment
  • Compare the utilization of time in the medical reception area using various scheduling methods.
  • Schedule patients for diagnostic tests as ordered by the physician.
  • Describe the ways to handle incoming calls
  • Explain how to establish and organize a patient medical record

CSLOs

  • Demonstrate proper medical reception techniques in the clinical environment.

  • Illustrate medicolegal principles and codes of ethics that must be considered in the daily operation of the doctors office.

Outline

  1. Apply the principles of the ethics codes of American Medical Association
    1. Explain rights and duties as related to ethics
    2. Recognize the role of patient advocacy in the medical practice
    3. Explain why confidentiality is an ethical issue
    4. Identify the effects personal ethics may have on professional performance
  2. Apply the medicolegal principles that must be considered in the daily operation of the doctor's office
    1. Define professional liability
    2. Explain the Good Samaritan Act
    3. Demonstrate keeping complete and accurate records
    4. Identify the legal responsibilities of medical receptionist
  3. Facilitate positive interpersonal relations in the reception area
    1. Identify techniques for overcoming communication barriers
      1. Understanding and Respect
      2. Caring attitude
      3. Sincerity and Empathy
      4. Kindness and Trust
    2. Demonstrate how to explain the following to the patients and their families
      1. CoPayments
      2. Insurance coverage and benefits
      3. Consent forms
    3. Demonstrate office interpersonal relationships
      1. Professionalism
      2. Inner-office communication
      3. Teamwork
  4. Prepare the reception area for patients' arrival each day.
    1. Prepare the reception area for patient arrival
    2. Greet each patient in a caring, empathetic and professional manner
    3. Assisting disabled patient
    4. Handle patients' complaints
  5. Demonstrate the advance preparation that must be done when scheduling an appointment
    1. Demonstrate the use of the appointment book or EMR
    2. Arrange appointments according to urgency
      1. In person
      2. Appointment cards and reminders
      3. By telephone
      4. New patients
      5. Rescheduling
    3. Illustrate how to deal with failed appointments
    4. Handle cancellations and delays
      1. Explain delay to patients
      2. Make another appointment
      3. Contact fellow physician if urgent
    5. Compare and contrast appointment methods
      1. Open office hours
      2. Wave
      3. Modified wave
    6. Late arrivals
    7. Explain self scheduling
  6. Compare the utilization of time in the medical reception area using various scheduling methods.
    1. Flexible office hours
    2. Wave scheduling
    3. Modified wave scheduling
  7. Schedule patients for diagnostic tests as ordered by the physician.
    1. Outpatient and Inpatient diagnostic tests
    2. Prior authorization for diagnostic tests
  8. Describe the ways to handle incoming calls
    1. Pleasing telephone voice
    2. Demonstrate the way to speak and hold the telephone
    3. Screen telephone calls from patients
    4. Correctly handle telephone messages
  9. Explain how to establish and organize a patient medical record
    1. Correction of an entry
    2. Pros and cons of various filing methods
    3. Various types of information kept in a patient's record
    4. Capabilities of an electronic medical record system
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