ࡱ> BU  !"#$%&'()*+,-./0123456789:;<=>?@AEFGHIJKLMNOPQRSTR F'CWorkbook+SummaryInformation(D DocumentSummaryInformation8 %P\pPippa Ba==I,8X@"1Arial11Calibri1Calibri1Calibri1Arial11Arial11Arial11Arial11Arial11 Arial21 Arial21Arial11Calibri1h8Cambria1,8Calibri18Calibri18Calibri1Calibri1Calibri1<Calibri1>Calibri1?Calibri14Calibri14Calibri1 Calibri1 Calibri1Calibri1Calibri1 Calibri1@Arial11Arial11Arial11Arial11Arial11Arial11Arial21Arial11Arial21Arial21Arial21 Arial11 Arial11Arial11 Arial21 Arial110Arial2"$"#,##0_);\("$"#,##0\)!"$"#,##0_);[Red]\("$"#,##0\)""$"#,##0.00_);\("$"#,##0.00\)'""$"#,##0.00_);[Red]\("$"#,##0.00\)7*2_("$"* #,##0_);_("$"* \(#,##0\);_("$"* "-"_);_(@_).))_(* #,##0_);_(* \(#,##0\);_(* "-"_);_(@_)?,:_("$"* #,##0.00_);_("$"* \(#,##0.00\);_("$"* "-"??_);_(@_)6+1_(* #,##0.00_);_(* \(#,##0.00\);_(* "-"??_);_(@_)$"$"#,##0" ";[Red]"(""$"#,##0")"[$-409]m/d/yyyy.)[$$-409]#,##0.00;[Red]"-"[$$-409]#,##0.00                                                                      ff  +  )  ,  *     "  P  P    "Z     `              a>     !  !  !(X   ! 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We can assist and educate students regarding the 'financial options and responsibility which, in turn, increase our student's probaility to achieve their academic goals'. It is also important for our department to have new computers to post all monies received from students, faculty and staff accurately in Banner.@Other information that may be important to support your request?kSenior Cashier: This position will handle all email for deanzacashier@deanza.edu ; manage phone calls and be a back up for the backroom; assist supervisor with ac hoc project; handle installment payment plan in Banner (40% increased in installment payment plan after our college switch to Banner); handle refund (increased by 25-30% for 2010 summer and 2010 fall quarter); research discrepancy for web payment and cashier session. With only 3 full time staff in Cashier's office providing services to 20,000 students per quarter, this position is critical for Cashier's Office to function properly with Banner system. Measure C for new computers: Posting error happens while using INB, the reponse time is extremely slow for some of the computers in our department and it will cause multiple transactions even though the computer is turn off as the transaction is running at the background. B Budge allocation: Student employees and temporary staff are crucial to our department, with heavy workload for our full time staff and lack of sufficient staff, we need their support to handle cash transaction and all kinds of inquiries. k} | How will the resource allocation specifically enhance your program's services, activities, processes, etc. to support student learning and services to students?!The new senior cashier position helps to provide better services to students, faculty and department. This position will also assume some of the duties currently handled by supervisor, Cashier Supervisor then can focus on Banner issues and manage the department in a more efficient way. The new computers will minimize the transaction error in INB and enhance the transaction time for students. An increase in B budget will support student and temporary employee to better serve our students, especially during the first 4 weeks of the quarter. *AUOAC = a complete AUO Assessment Cycle includes writing an AUO, assessing the AUO, reflecting on the results /process, and planning enhancements to improve student learning/acheivement.   #$ U tAUOAC Discussion and Analysis: Summarize the discussions and analyses of your program/departments' AUOAC results. OpN/A  2010/2011 is the first year that we have done for AUO. Results will be collected by survey and via email.8Suggestions for the AUOAC Discussion & Analysis (above):ADetailed data supporting some or all of the statistics collected.Patterns that emerge or are confirmed when AUO data are viewed, either alone or in combination with other data (such as student satisfaction survey, marketing survey) at the program level.ZWhat your goals were for any 'benchmark' percentages and whether you achieved those goals.EEvidence of value derived from the AUOAC process within your program.nSome of the challenges the staff continue to face in attempting to hit your program goals with respect to AUO.If enhancements/improvements that you have just identified can be implemented within your program or department's currently existing structures and allocated resources, then consider this update form complete and submit to Jim Haynes (haynesjim@deanza.edu). If ADDITIONAL resources are needed through the Student Services Planning and Budgeting process, then complete Section IV. (below). @  WIV. Resource Requests: (Use this section ONLY if you have a NEW resource request) EPlease submit your top three (or less) choices below in ranked order: Cost estimate Item Name:.Senior Cashier (classified position, Level 41)New computers using Measure CiB Budge Allocation for TEA and student staff (before the newly added Senior Cashier position is approved)NWhat AUO Assessment findings, if any, support and guide the resource request?I. General InformationDate:Program/Department:Cashiering servicesAuthors of Report: Rachel Tai(II. Status Since Previous Program ReviewWhat significant changes (i.e. budget reductions, EIS implementation, personnel changes, etc.) have occured since the last complete program review? Were those changes based on AUO assessments? How have these changes affected your program? You may also address how these changes affect the following: resource allocation requests, strategic initialtives, "main areas for improvement", mission statements, or physical/organizational restructuring. ;Change: Banner implementation Effect: increased workload; reduce availability for regular routine as well as other projects, e.g.financial aid refund, it's a long manual proces to perform in Banner.5Change: EIS Myportal Effect: increased workload  need to resolve issues reported by phone calls and email from students regarding the cookies shown on their computers and on line payment failures. Web payment reconciliation is time consuming for our department.,Change: Effect:III. AUO Information How many AUOs have been written?"How many were assessed in 2009-10?1How many are committed to be assessed in 2010-11?*How many AUOAC* were completed in 2009-10?DHow many AUOAC are committed to be completed in 2010-11?Total%How many participated in writing AUO?DHow many participated in assessment phase in 2009-10?HHow many will participate in assessment phase in 2010-11?IHow many participated in Reflection & Enhancement discussions in 2009-10?Staff in Program:2 6%%  *+]I.1KIW3,6}qʒ!x}Csʒ!~ʒ!0&>.6"!ʒ!}t&~~ca %}~!4$%$%}@$*!@$~T;p (~ mL;p T e0;p H~;p Tpx~uT;p VT~T~]T''~$tpV&4t%(&$[ `'t&%$&JAX[JA"a'V,$%x&xVV, mL6q  mL6q DT6q k%uD6q 啰;5Rx%8n/T;5Tuq XԨTTxT[ @k#c}`'d}T؀]T`TLɕ!T:^Tcc|| }(} $-409]#,}-} $-409]#,}-} $-409]#,}-} $-409]#,}-} $-409]#,}(} $-409]#,}(} $-409]#,}(} $-409]#,}(} $-409]#,}(}  $-409]#,}(}  $-409]#,}(}  $-409]#,}(}  $-409]#,}(}  $-409]#,}(} $-409]#,}(} $-409]#,}A} $-409]#,ef;_(@_) }A} $-409]#,ef;_(@_) }A} $-409]#,ef;_(@_) }A} $-409]#,ef;_(@_) }A} $-409]#,ef;_(@_) }A} $-409]#,ef ;_(@_) }A} $-409]#,L;_(@_) }A} $-409]#,L;_(@_) }A} $-409]#,L;_(@_) }A} $-409]#,L;_(@_) }A} $-409]#,L;_(@_) }A} $-409]#,L ;_(@_) }A} $-409]#,23;_(@_) }A} $-409]#,23;_(@_) }A} $-409]#,23;_(@_) }A} $-409]#,23;_(@_) }A}  $-409]#,23;_(@_) }A}! $-409]#,23 ;_(@_) }A}" $-409]#,;_(@_) }A}# $-409]#,;_(@_) }A}$ $-409]#,;_(@_) }A}% $-409]#,;_(@_) }A}& $-409]#,;_(@_) }A}' $-409]#, ;_(@_) }A}( $-409]#,;_(@_) }}) }$-409]#,;_(@_)    }}* $-409]#,;_(@_) ??? ??? ??? ???}-}+ $-409]#,}-}, $-409]#,}-}- $-409]#,}-}. $-409]#,}(}/ $-409]#,}-}0 $-409]#,}A}1 a$-409]#,;_(@_) }(}2 $-409]#,}A}3 $-409]#,;_(@_) }A}4 $-409]#,?;_(@_) }A}5 $-409]#,23;_(@_) }-}6 $-409]#,}(}7 $-409]#,}}8 ??v$-409]#,̙;_(@_)    }A}9 }$-409]#,;_(@_) }A}: e$-409]#,;_(@_) }}; $-409]#,;_(@_)    }}< ???$-409]#,;_(@_) ??? ??? ??? ???}-}= $-409]#,}(}> $-409]#,}(}? $-409]#,}-}@ $-409]#,}U}A $-409]#,;_(@_)  }-}B $-409]#,}(}C $-409]#,}(}D $-409]#,}(}E $-409]#,}(}F $-409]#,}(}G $-409]#,}(}H $-409]#,}(}I $-409]#,}(}J $-409]#,}(}K $-409]#,}(}L $-409]#,}(}M $-409]#,}<}N $-409]#,;_(}(}O $-409]#,}(}P $-409]#,}}Q $-409]#,;_( ??? ??? ???  }(}R $-409]#,}(}S $-409]#,}(}T $-409]#,}(}U $-409]#,}(}V $-409]#,}(}W $-409]#,}(}X $-409]#,}(}Y $-409]#,}(}Z $-409]#,}(}[ $-409]#,}<}\ $-409]#, ;_(}(}] $-409]#,}<}^ $-409]#, ;_(}(}_ $-409]#,}(}` $-409]#,}(}a $-409]#,}(}b $-409]#,}(}c $-409]#,}(}d $-409]#,}(}e $-409]#,}(}f $-409]#,}}g $-409]#,;_( ??? ??? ???  }(}h $-409]#,}(}i $-409]#,}(}j $-409]#,}}k $-409]#,;_( ??? ??? ???  }(}l $-409]#,}P}m $-409]#,;_(  }P}n $-409]#,;_(  }(}o $-409]#,}(}p $-409]#,}(}q $-409]#,}x}r $-409]#,;_( ??? ???}d}s $-409]#,;_( ??? }<}t $-409]#, ;_(}P}u $-409]#,;_(  }}v $-409]#,;_( ??? ??? ???}}w $-409]#,;_( ??? ??? ???  }}x $-409]#,;_( ??? ??? ???}}y $-409]#,;_( ??? ??? ???  }(}z 3f$-409]#,}}{ $-409]#,;_( ??? ??? ???  }P}| $-409]#, ;_(  }d}} $-409]#,;_(  ??? }(}~ $-409]#,}(} $-409]#,}(} $-409]#,}P} $-409]#,;_(  }(} $-409]#,}<} $-409]#,;_(}} $-409]#,;_( ??? ??? ???  }x} $-409]#,;_(  ??? ???}} $-409]#,;_( ??? ??? ??? }} $-409]#,;_( ??? ??? ??? }} $-409]#,;_( ??? ??? ???  }<} $-409]#,;_(M 20% - Accent1 ef %M" 20% - Accent2 ef %M& 20% - Accent3 ef %M* 20% - Accent4 ef %M. 20% - Accent5 ef %M2 20% - Accent6  ef %M 40% - Accent1 L %M# 40% - Accent2 L湸 %M' 40% - Accent3 L %M+ 40% - Accent4 L %M/ 40% - Accent5 L %M3 40% - Accent6  Lմ %M 60% - Accent1 23 %M$ 60% - Accent2 23ٗ %M( 60% - Accent3 23֚ %M, 60% - Accent4 23 %M0 60% - Accent5 23 %M4 60% - Accent6  23 %AAccent1 O %A!Accent2 PM %A%Accent3 Y %A)Accent4 d %A-Accent5 K %A1Accent6  F %9Bad  % Calculation  }%  Check Cell  %????????? ??? 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