ࡱ> AU  !"#$%&'()*+,-./0123456789:;<=>?@DEFGHIJKLMNOPQRSTR F.BWorkbook|SummaryInformation(C#DocumentSummaryInformation8 ]\pPippa Ba== I,8X@"1>Arial11>Calibri1>Calibri1>Calibri1>Arial11>Arial11>Arial11>Arial11>Arial11 >Arial21 >Arial21>Arial11>Calibri1>Arial11>Arial11>Arial11>Arial11>Arial21>Arial11>Arial21>Arial21>Arial21 >Arial11 >Arial11>Arial11 >Arial21 >Arial110>Arial21 >Arial11>Calibri1 >Calibri1>Calibri14Calibri1 Calibri1Calibri1Calibri1@Arial11,8Calibri18Calibri18Calibri1>141<Calibri1?Calibri1Arial11h8Cambria1Calibri1 Calibri"$"#,##0_);\("$"#,##0\)!"$"#,##0_);[Red]\("$"#,##0\)""$"#,##0.00_);\("$"#,##0.00\)'""$"#,##0.00_);[Red]\("$"#,##0.00\)7*2_("$"* #,##0_);_("$"* \(#,##0\);_("$"* "-"_);_(@_).))_(* #,##0_);_(* \(#,##0\);_(* "-"_);_(@_)?,:_("$"* #,##0.00_);_("$"* \(#,##0.00\);_("$"* "-"??_);_(@_)6+1_(* #,##0.00_);_(* \(#,##0.00\);_(* "-"??_);_(@_)$"$"#,##0" ";[Red]"(""$"#,##0")"[$-409]m/d/yyyy.)[$$-409]#,##0.00;[Red]"-"[$$-409]#,##0.00                                                                   !   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Currency [0]/Excel_BuiltIn_Percent0Explanatory TextG5Explanatory Text % 1Good;Good  a% 2Heading0Heading 3 Heading 1( Heading 14 Heading 2; Heading 2%?5 Heading 3( Heading 36 Heading 4( Heading 4 7Heading12Heading1  8InputuInput ̙ ??v% 9 Linked CellK Linked Cell }% :NeutralANeutral  e%.Normal  ;Noteb Note   <OutputkOutput ???%????????? ???=$Percent >Result.Result  ?Result20Result2  @Title Title ATotal1Total %B Warning Text? Warning Text %XTableStyleMedium9PivotStyleLight168dq:F3ffff̙̙3f3fff3f3f33333f33333\`iProgram  ; =6How will the resource enhance your program with respect to the College mission or Strategic initiatives and/or your program's goals for improvement as stated in your last program review?With the new senior cashier position and an increase in B budget allocation, our department can provide sufficient information for students in a timely manner. We can assist and educate students regarding the 'financial options and responsibility which, in turn, increase our student's probaility to achieve their academic goals'. It is also important for our department to have new computers to post all monies received from students, faculty and staff accurately in Banner.@Other information that may be important to support your request?kSenior Cashier: This position will handle all email for deanzacashier@deanza.edu ; manage phone calls and be a back up for the backroom; assist supervisor with ac hoc project; handle installment payment plan in Banner (40% increased in installment payment plan after our college switch to Banner); handle refund (increased by 25-30% for 2010 summer and 2010 fall quarter); research discrepancy for web payment and cashier session. With only 3 full time staff in Cashier's office providing services to 20,000 students per quarter, this position is critical for Cashier's Office to function properly with Banner system. Measure C for new computers: Posting error happens while using INB, the reponse time is extremely slow for some of the computers in our department and it will cause multiple transactions even though the computer is turn off as the transaction is running at the background. B Budge allocation: Student employees and temporary staff are crucial to our department, with heavy workload for our full time staff and lack of sufficient staff, we need their support to handle cash transaction and all kinds of inquiries. k} | How will the resource allocation specifically enhance your program's services, activities, processes, etc. to support student learning and services to students?!The new senior cashier position helps to provide better services to students, faculty and department. This position will also assume some of the duties currently handled by supervisor, Cashier Supervisor then can focus on Banner issues and manage the department in a more efficient way. The new computers will minimize the transaction error in INB and enhance the transaction time for students. An increase in B budget will support student and temporary employee to better serve our students, especially during the first 4 weeks of the quarter. *AUOAC = a complete AUO Assessment Cycle includes writing an AUO, assessing the AUO, reflecting on the results /process, and planning enhancements to improve student learning/acheivement.   #$ U tAUOAC Discussion and Analysis: Summarize the discussions and analyses of your program/departments' AUOAC results. O8Suggestions for the AUOAC Discussion & Analysis (above):ADetailed data supporting some or all of the statistics collected.Patterns that emerge or are confirmed when AUO data are viewed, either alone or in combination with other data (such as student satisfaction survey, marketing survey) at the program level.ZWhat your goals were for any 'benchmark' percentages and whether you achieved those goals.EEvidence of value derived from the AUOAC process within your program.nSome of the challenges the staff continue to face in attempting to hit your program goals with respect to AUO.If enhancements/improvements that you have just identified can be implemented within your program or department's currently existing structures and allocated resources, then consider this update form complete and submit to Jim Haynes (haynesjim@deanza.edu). If ADDITIONAL resources are needed through the Student Services Planning and Budgeting process, then complete Section IV. (below). @  WIV. Resource Requests: (Use this section ONLY if you have a NEW resource request) EPlease submit your top three (or less) choices below in ranked order: Cost estimate Item Name:.Senior Cashier (classified position, Level 41)New computers using Measure CiB Budge Allocation for TEA and student staff (before the newly added Senior Cashier position is approved)NWhat AUO Assessment findings, if any, support and guide the resource request?I. General InformationDate:Program/Department:Cashiering servicesAuthors of Report: Rachel Tai(II. Status Since Previous Program ReviewWhat significant changes (i.e. budget reductions, EIS implementation, personnel changes, etc.) have occured since the last complete program review? Were those changes based on AUO assessments? How have these changes affected your program? You may also address how these changes affect the following: resource allocation requests, strategic initialtives, "main areas for improvement", mission statements, or physical/organizational restructuring. ;Change: Banner implementation Effect: increased workload; reduce availability for regular routine as well as other projects, e.g.financial aid refund, it's a long manual proces to perform in Banner.5Change: EIS Myportal Effect: increased workload  need to resolve issues reported by phone calls and email from students regarding the cookies shown on their computers and on line payment failures. Web payment reconciliation is time consuming for our department.,Change: Effect:III. AUO Information How many AUOs have been written?"How many were assessed in 2009-10?1How many are committed to be assessed in 2010-11?*How many AUOAC* were completed in 2009-10?Total%How many participated in writing AUO?DHow many participated in assessment phase in 2009-10?Staff in Program:1How many are committed to be assessed in 2011-12?,How many AUOAC* were completed in 2010-2011?FHow many AUOAC are committed to be completed in 2011-2012?FHow many participated in assessment phase in 2010-2011?KHow many participated in Reflection & Enhancement discussions in 2011-2012?FHow many AUOAC are committed to be completed in 2012-2013?KHow many participated in Reflection & Enhancement discussions in 2012-2013? N/A  2010/2011 is the first year that we have done for AUO. Results will be collected by survey and via email. Results for 2010/2011 AUO: 1) phone calls and email from students regarding the cookies shown on their computers drop dramatically from 2010 Summer (10 emails or phone calls per week) to 2011 Summer (1 or 2 email or phone calls per week). Students are now familiar with myportal and can navigate the system with less problems. 2) Web payment discrepancy still happens from time to time, our senior cashier is able to identify and resolve the problem manaully, dept. will contact student immediately for the web payment discrepancy. Working with ETS to find out a better solution. Dicussion--> Outcome Statement will be assess<ed for FY 2011-2012 is: Students will report tuition and fees, payment and refund policy, payment methods and options are well communicated with students via our college website or myportal. Results will be analyzed by using survey collected from 2011 Fall and 2012 Winter quarter. Results for Outcome Statement 2011-2012: Students report tuition and fees, payment and refund policy, payment methods and options are well communicated with students via our college website or myportal. Survey results and discussion: 31/37 (84%) agree, 6/37 (16%) disagree. Cashier's Office staff understands a portion of students may not visit ý website for payment and refund policy etc and it is no surprising that 16% disagree the tuiton and fees, payment policy etc are well communicated with students via website. In addition to website/myportal information, Cashier's Office sends out email notification regarding payment policy daily for prior day enrolled students via Webteam. Cashier's Office also send out email payment reminder to targeted studens for 5 consecutive days before drop for nonpayment days. Payment reminder including payment policy is also sent out once during first week of quarter and once during second week of quarter for the delinquent accounts. 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